Frequently Asked Questions
Everything You Need to Know Before You Move
We get it — moving can feel overwhelming. That’s why we’ve put together answers to the questions we hear most from our customers. Still wondering about something? Feel free to contact us — we’re happy to help.
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General Moving Services
We understand that moving can be stressful, and you likely have some questions. Below are some of the most frequently asked questions about our services. If you need more details, don’t hesitate to reach out to us!
What types of moving services do you offer?
We provide a full range of moving services, including local and long-distance moves, residential and commercial moving, furniture moving, packing and unpacking, specialty item handling, and more.
How do I get an estimate for my move?
You can get a free, no-obligation moving estimate by calling us at +1-716-670-4301 or filling out our online form. We’ll assess the details of your move and provide an accurate quote.
Are your movers insured?
Yes, all of our movers are fully insured. We provide basic coverage with every move, and you can also purchase additional insurance for higher-value items.
Do I need to be present during the move?
Yes, it’s best if you are present during the move to oversee the process, answer any questions the team may have, and confirm that everything is packed and handled to your satisfaction.
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Packing and Unpacking Services
We understand that moving can be stressful, and you likely have some questions. Below are some of the most frequently asked questions about our services. If you need more details, don’t hesitate to reach out to us!
Do you offer packing services?
Yes, we offer full-service packing for all types of items, from basic boxes to fragile and specialty items like artwork, electronics, and antiques.
Can I pack my own items?
Yes, you can pack your own items if you prefer. However, we recommend using our professional packing services to ensure your items are protected during the move.
What packing materials do you use?
We use high-quality packing materials, including bubble wrap, moving blankets, sturdy boxes, and custom crating for fragile or high-value items.
Do you unpack items at my new home?
Yes, we offer unpacking services at your new location. We’ll carefully unpack your items and help you set up your new space.
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Pricing and Payments
We understand that moving can be stressful, and you likely have some questions. Below are some of the most frequently asked questions about our services. If you need more details, don’t hesitate to reach out to us!
How much does it cost to hire movers?
The cost of hiring movers depends on factors such as the size of your move, the distance, the number of items, and any additional services like packing or storage. We provide a free estimate based on your specific needs.
Do you charge by the hour or flat rate?
We typically charge by the hour for local moves and offer flat rates for long-distance moves. Our team will provide an estimate based on your situation.
Do you require a deposit to book my move?
Yes, a deposit is required to confirm your moving date. The deposit is generally refundable if you cancel with enough notice (usually 24-48 hours before the move).
Are there any additional fees I should know about?
Additional fees may apply for special circumstances, such as moving large or heavy items, moving through narrow hallways or stairs, or if there are any unforeseen delays. These fees will be explained when you get your estimate.
